Frequently Asked Questions
Get instant answers to common questions about our IPTV streaming platform and services
What is Tvix Player?
Tvix Player is a premium IPTV application that allows you to stream live TV channels, movies, and series on multiple devices including Smart TVs, Android, iOS, and web browsers. It supports M3U playlists and provides a seamless streaming experience.
How do I install Tvix Player on my Smart TV?
For Samsung TVs: Go to Smart Hub > Apps > Search for "Tvix Player" > Install. For LG TVs: Open LG Content Store > Search "Tvix Player" > Install. For Android TV: Download from Google Play Store or sideload the APK.
What devices are supported?
Tvix Player supports Samsung Smart TVs (2018+), LG Smart TVs (2019+), Android TV/Box, Amazon Fire TV, iOS devices (iPhone/iPad), Android phones/tablets, and web browsers (Chrome, Firefox, Safari).
How much does Tvix Player cost?
Tvix Player offers a 7-day free trial. After that, it costs €7.99 as a one-time payment per device activation. There are no monthly fees or subscriptions required.
Do you provide IPTV channels or content?
No, Tvix Player is a media player application only. You need to provide your own M3U playlist or IPTV subscription from a legitimate provider. We do not provide any channels or content.
How do I upload my playlist?
Open Tvix Player > Go to Settings > Playlist > Add New > Enter your M3U URL or upload M3U file. You can add multiple playlists and switch between them easily.
Why are my channels not loading?
Check your internet connection, verify your M3U playlist is working, ensure your IPTV provider is active, and try refreshing the playlist. If issues persist, contact your IPTV provider.
Can I use Tvix Player on multiple devices?
Each device requires separate activation (€7.99 per device). However, you can use the same playlist on all activated devices. Family pack options are available for multiple devices.
Is there EPG (Electronic Program Guide) support?
Yes, Tvix Player supports EPG. If your IPTV provider includes EPG data in the playlist, it will automatically display program information, schedules, and descriptions.
How do I activate my device?
Launch Tvix Player > Note your Device ID > Visit our website > Enter Device ID > Complete payment > Your device will be activated automatically within minutes.
What video formats are supported?
Tvix Player supports MP4, MKV, AVI, TS, M3U8 (HLS), and most common video formats. It also supports 4K, HDR content, and various audio codecs including AC3, DTS.
Can I record live TV shows?
Recording functionality depends on your IPTV provider and their server capabilities. Tvix Player supports timeshift and catch-up features if provided by your IPTV service.
How do I fix buffering issues?
Ensure stable internet (minimum 10 Mbps for HD), check your IPTV provider server status, try different video quality settings, restart your router, and close other bandwidth-consuming apps.
Is there parental control?
Yes, Tvix Player includes parental controls. You can set PIN protection for adult channels, create kids profiles, and restrict access to specific content categories.
Can I change the user interface language?
Yes, Tvix Player supports 25+ languages. Go to Settings > Language to select your preferred language. The interface will update automatically.
How do I update Tvix Player?
For Smart TVs: Check app store for updates. For Android: Update via Google Play Store or download latest APK. For iOS: Update through App Store. Auto-update can be enabled in settings.
What internet speed do I need?
Minimum requirements: 5 Mbps for SD, 10 Mbps for HD, 25 Mbps for 4K content. For multiple devices, multiply accordingly. Stable connection is more important than peak speed.
Can I use VPN with Tvix Player?
Tvix Player works with VPN connections. However, VPN may affect streaming quality and speed. Ensure your VPN provider supports streaming and has good server speeds.
How do I contact customer support?
Visit our website contact section, use live chat (premium users), send email to support@tvixplayer.com, or check our comprehensive online help documentation and video tutorials.
Is my data and privacy protected?
Yes, Tvix Player uses end-to-end encryption, does not store your playlist content, follows GDPR compliance, and never shares personal data with third parties. Your privacy is our priority.
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